Before submitting a support ticket, please take a look in the Knowledge Base for an answer to your question.

Getting started on the Mac
How do I use A&E Tracker with QuickBooks?
Problems downloading the software
How do I update my software?
Moving the software to another computer

Why do I get conflicts in Reservation Tracker?
How do I display times in decimal format in A&E Tracker?
How do I take advantage of metered gas, electric or water charges?
Can I use a barcode reader?
Can the windows be made larger?