Frequently Asked Questions

Here are some frequently asked questions (FAQs) and their answers:

The game FarmVille is owned by Zynga Game Network Inc.
and has no connection to SpiritWorks Software Inc.

Q. What computers will the software run on?

A. All SpiritWorks Software runs on:

• Windows XP, VISTA & WINDOWS 7
• Macintosh OSX10.2 or above including Snow Leopard
• Computers that have at least 12MB of disk space (16MB on Macintosh)
• An 800x600 or larger screen resolution is required for all products (but 1024x768 or bigger is better)
• There are no minimum RAM requirements (512MB recommended)

Q. I downloaded the software a week ago, but haven't opened it yet. Can my trial period be extended?

A. Yes, the trial period doesn't begin until you open the program for the first time. Also, the trial period is automatically extended until you open the program 10 times.

Q. What's the difference between the trial version and the "real" software?

A. The main difference is the registration number. The trial version is complete and fully functional until it expires. One exception is importing data. You can create records and reports, and print and export your data. After that, you need to purchase a registration number to continue using the software. After expiration you can't create new records or reports.

Q. What happens to my records when the software expires?

A. All your data will remain intact, even after the software expires, so you don't need to worry about losing any data while your registration number is being processed.

Q. How do I backup my data?

A. Your data should be backed up either daily or weekly. With a click of the Export menu item in the File menu, the data from each database can be saved to a backup file that can be used to restore all the records, to a new copy of the software. These files can be opened in a text editor (i.e., Notepad) or a spreadsheet program (i.e., Excel) and verified or modified. All backup files should be transferred to another disk or media for safekeeping AFTER being initially saved to your local hard drive (i.e., Desktop or My Documents).

Q. Is downloading over the Internet safe? Will I get a virus or something?

A. Yes, downloading programs over the Internet is very safe and millions of people do it every day. The odds are very remote that you will be exposed to any virus, but you should be running a virus checking program anyway. Viruses are much more often spread by emails than any other method.

Q. I'm having problems with downloading the software, can you help me?

A. Yes, click here for a detailed tutorial on downloading and installing the software.

Q. Can I use the software on more than one computer?

A. Yes, the software is registered on a per user basis. So if you have more than one machine, but are the only user, you only need one license. If there is more than one person using the software then you need licenses for each person. None of our software will run on a server. Each user must run the software on their individual computers and have a valid, individual registration number. Data can be transferred between computers via the Export and Import menu items.

Q. Can I transfer data from a Mac to a PC?

A. Yes, exported records can be imported on any platform, so you can easily transfer data from a Mac to a Windows machine. Data also transfers just as easily from a PC to a Mac.

Q. Is FarmVille Tracker a multi-user product?

A. No, FarmVille Tracker can't be run off of a server, it must be run a single computer.

Q. How much control do I have over the formatting of the text in my reports or invoices?

A. You can choose the font and size of the type, and you have some control over the width of columns. You can't do bolding or other formatting of individual words or sentences though, but you can easily export the text and then import it into another program that supports more advanced text formatting.

Q. Is the software available for Mac OSX?

A. Yes, there is an OSX version of each product.

Q. Can I export my data to Excel?

A. Yes, the data can be exported in a flat, tab-delimited format which can be opened by many programs including excel.

Q. Can I import my current Excel spreadsheet?

A. Maybe. You can create a record or two, then Export the data and open the resulting file in Excel. Then you can attempt to enter your data into the proper format. This may be easy or very difficult. When you are done you can try Importing the data back into FarmVille Tracker.